On the first day of each month, the SSH must have received your rent payment. If you do not pay your rent on time, we will send you a reminder in which we ask you to pay the arrears. If we then do not receive your payment, we will send you a demand for payment.
Can you not pay your rent (on time)? In that case, we advise you to contact the SSH. It will often be possible to set up a payment scheme, free of charge. If you wish, we can also provide you with information about debt counsellors whom we collaborate with. Your privacy is always guaranteed with regard to this. Of course, we hope that this situation will not arise. If you choose to pay by direct debit, the risk of rent arrears is considerably less.
For tenants of the Reserved Accommodations it is often not possible to set up a payment scheme because of the short duration of the rental agreement. We do however advise you to contact SSH if you have troubles paying the rent on time.
Engaging a bailiff
If you do not respond to the reminder and the demand for payment which the SSH sends you with regard to your rent arrears, we will engage a bailiff, which will involve costs. At the time that we engage a bailiff, he will deal further with the rent arrears along with you. You can then no longer pay your rent arrears to the SSH. If the bailiff does not receive a payment, he will begin legal proceedings, with which he will request that the rent contract be terminated, the living accommodation vacated and that all the costs be paid.
If the SSH has engaged a bailiff with regard to your rent arrears, the normal monthly rent payment will still take place as normal via the SSH. You must therefore continue to pay your rent to us each month.