Since we currently operate with a minimum amount of staff at our offices, we ask you to direct any questions to us via WhatsApp (+31 88 730 4200) or e-mail (info@sshxl.nl). We can only be reached by phone to report an urgent repair. Should you want to report such an urgent repair, you can do so by calling our general phone-number (+31 88 730 4200) and follow the appropriate options mentioned in the menu (first conveyed in Dutch, then in English). For all other questions or problems we urgently request you to reach out to us via WhatsApp or e-mail.

Our general email address is info@sshxl.nl. Do you have a specific question about the city where you’re living or going to live? Just contact our local office!

Groningen: groningen@sshxl.nl
Maastricht: maastricht@sshxl.nl
Rotterdam: rotterdam@sshxl.nl
Tilburg: tilburg@sshxl.nl
Zwolle: zwolle@sshxl.nl
Utrecht: shortstayutrecht@sshxl.nl

Business email
Do you have a question about our organization? Our business email address is zakelijk@sshxl.nl.

Complaints

SSH likes occupants to be satisfied! If you are not satisfied with your residence, the rent price or how SSH arranges matters, please let us know - we take every complaint seriously. If you want to submit a complaint, it is important to do this by e-mail (klachten@sshxl.nl) or by letter (P.O. Box 85042, 3508 AA Utrecht). In this way, we can record your complaint properly and send it to the correct department. You will receive a reply by telephone or in writing within five working days. Here you can find more information about complaints.

Please note: is something broken? That’s not a complaint, but a repair request. Please use our form for a repair request. Emergency? Call our 24/7 phone number 0031887304200 and/or 112.