1. When do I have to pay the rent?
Current Short Stay guests: the rent must be paid before the first day of the month.
New Short Stay guests: check your "confirmation accommodation" e-mail about your first payment. More details

2. How do I pay the rent
You can pay at our office with American Express, Mastercard, Maestro or Visa. You can also transfer the rent to our account 317 05 05. More details

3. I have received a payment slip (acceptgiro) but I already paid!
You automatically receive a payment slip every month. This also happens if you have already paid your rent.

4. I have received e-mails saying that I have not paid my rent. What should I do?
If you have already paid, contact SSH Short Stay. If you have not, pay as soon as possible!

5. Do I have to pay more than Dutch students?
No, you do not pay more. A number of components are included in the rent (see 7). Dutch residents pay seperately for these components.

6. I’m paying more rent than my neighbour, but our rooms are exactly the same! 
It may seem as if you pay more rent, but that is not the case. Several components that Dutch residents pay for seperately are included in your rent (see 7).

7. What does my rent consist of?
As a Short Stay guest you pay an all-inclusive rent. This means that costs for electricity, water, taxes, inventory etc. are all included in the rent. The rent is determined according to a number of factors and is constructed from the following parts:
a) The basic rent
The basic rent is determined by a number of structural characteristics of your room. The maximum price that can be charged is determined by law and is decided through a points system.
b) Costs for energy, water and taxes etc.
Every resident has to pay for electricity, heating, (warm) water and the local authority charges and taxes.
c) Specific Short Stay costs
These costs depend upon the type of accommodation you have. The costs for one accommodation are higher than for another and some charges do not apply to certain accommodations:
- Setting-up expenses
These are the costs for setting up your accommodation/building for Short Stay housing purposes. This may include paintwork, costs of repair, work on the electricity, costs for decorating/furnishing/fitting the accommodation.
- Extra cleaning
SSH Short Stay provides extra cleaning services in and around the Short Stay rooms and these charges are passed on to residents. Before arrival the room/apartment and communal areas are cleaned.
- Costs of maintenance
Short Stay provides regular maintenance in your room/apartment and does paintwork.
- Costs of inventory
Your apartment and room are furnished and fitted.
- Costs for the internet and radio/TV connection
If you have internet and/or cable TV/radio, an extra charge will be added.
- Intensive supervision
In general, Short Stay residents have more contact with the SSH. In order to avoid problems, SSH Short Stay ensures that Short Stay staff are present on site more frequently. SSH has extra opening hours for Short Stay guests. 
- Taxes
In general, taxes have to be paid by the resident. For Short Stay guests this amount is included in the rent.
- Discount
This amount is primarily determined based upon the guarantees offered by your university/company. SSH Short Stay reserves a number of rooms for Short Stay guests, mostly in consultation with a university/company. Therefore, these rooms can no longer be rented out to Dutch tenants. As a result of this, rooms are frequently empty for a short period of time. It is also common in the case of Short Stay that back rent is no longer paid when the resident leaves. In short, this amount is determined by the guarantees that your university/company offers us on your behalf with regard to:
•Payment of rent. Will the university/company pay the rent if SSH Short Stay does not receive payment from you?
•Damage. Will the university/company pay for any damages if SSH Short Stay does not receive payment from you?
•Vacancy. Will the university/company pay the rent if the room becomes empty unexpectedly?

The principle is simple. SSH is a foundation and as such cannot make a profit. SSH operates a closed system: all the money that is received is spent and all the money that is spent must be received once again.

8. Can I get rent benefit ("huursubsidie")?
No, unfortunately it is not possible for residents in Short Stay rooms to apply for rent benefit. This has to do with the characteristics of the Short Stay housing: the housing agreement is a contract of short and limited duration, the accommodation is furnished and fitted and there is an all-in rent. These characteristics are comparable to those of a holiday home/hostel room/hotel room and therefor the Dutch Tax Administration finds guests of Short Stay accommodation not eligible for rent benefit.